For our Client, an international company in the financial industry, which is opening a new branch in Wrocław, we are looking for a Candidate for the position of Banking Customer Service Specialist.
what we offer- Full-time employment under a contract of employment
- Work in an international organization with a positive, get-things done workplace
- An office in the center of Wrocław
- A real impact on shaping the new branch structure
- Process inward and outward remittances in compliance with KNF, KIR and NBP regulations.
- Ensure timely payment release via SWIFT
- Manage remittance post-processing and reconciliation to ensure transaction accuracy
- Handle commission claims and transaction verification
- Open, maintain, and close customer accounts
- Process time deposit transactions (opening, extension, closure)
- Monitor bank account balances and statements, ensuring proper reporting
- Provide account balance certificates and customer information updates
- Manage phone and email inquiries, ensuring high-quality customer service
- Assist customers with account registration, amendments, and general banking inquiries
- Ensure compliance with KNF regulations
- Reporting on the application for withholding tax exemption on personal interest income
- Maintain compliance with AML/KYC procedures and ensure accurate customer record management
- Prepare and manage monthly, quarterly, and yearly statements
- Handle check collection and reconciliation processes
- Support division closing and monthly financial reporting
- Ensure proper collateral related reports and payment processing
- Bachelor’s or Master’s degree in Finance, Economics, or Business Administration
- 3-5 years of experience in customer service, banking operations, or financial services
- Strong knowledge of KNF, KIR requirements, NBP regulations
- Experience in SWIFT payment processing and account management
- Proficiency in financial reporting and regulatory compliance
- Strong communication and customer service skills
- Fluent in English
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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