For our client, one of the biggest banking organization we're looking for candidates who would like to start and develop their career in banking sector. The Client Support is a trainee professional role.
what we offer- working in a friendly, dynamic, supportive, and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
- structured onboarding process and extensive training
- opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
- unlimited development opportunities within bank global network
- exposure to a wide range of internal stakeholders as well as to senior management
- full office time (not hybrid, not remote)
- working hours 8:00-16:00 or 9:00-17:00 from monday to friday
- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Applies appropriate bank’s regulations while processing the requests.
- Documents operation procedure updates.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness.
- Ensures all queries are dealt with in an efficient and timely manner.
- Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge.
- Assists in the implementation of validated process improvements.
- Responsible for coordination of projects around internal processes.
- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
- Bachelor's/University degree or student status
- pervious experience in banking/ financial sector ( internships/ trainees)
- knowledge of investments, banking, and credit products
- ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
- ability to problem solve and analyse data with demonstration of attention to detail
- strong verbal and written communication skills
- client facing experience;
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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