If you want to join an international Nordic company, be a part of the Customer Service Team in Wrocław, and use your German or French - aplly!
what we offer- Development opportunities in the Scandinavian company focused on people and the nature
- Full benefits package (private medical service, sports card, life insurance)
- Annual bonus depending on job grade
- Holiday bonus from the Social Fund Budget
- Relocation package
- Hybrid working model (the minimum of 3 days in the office and 2 days at the HO per week)
- Training platform
- Post Graduate Studies
- Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
- Handle customer requests in Salesforce related to samples, pricing, and technical documentation
- Manage and maintain excellent quality of customer data, price lists
- Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
- Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
- Provide reports, certificates and statements based on customer requests, using available data sources
- Onboard, guide and support customers with our online platform
- Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
- Take part in additional trainings extending knowledge about products, systems, processes
- Provide product recommendation and price offers on customer requests
- You have an advanced level of French or German (B2/C1 level onwards) and upper-intermediate level of English (B1/B2 level onwards)
- You have previous experience in the Customer Service area or similar, however not essential
- You have a bachelor’s or master’s degree
- You are an open-minded person, eager to learn new things, with well-developed problem-solving skills and great communication skills
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
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