For a client in the banking industry, we are seeking individuals for the position of Major Incident Manager
The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for bank’s franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to bank exists.
what we offer
- Our Client values stability of employment, therefore we offer you first B2B contract for a period of 12 months with the possibility of extension.
- Working in a hybrid model
- Opportunity for professional development in the international and multicultural organization.
- Develop skills using modern technologies
your tasks
• Providing EMEA shift coverage in a 24x7x365 operational team.
• Extensive experience leading and managing high severity major incidents in a time critical environment.
...
• End to End ownership of major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics.
• Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.
• Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.
• Experience in using service management toolsets like Service Now or SaaS to log and manage incidenwhat we expect
• A minimum of 2 year in experience in major incident Management or service management functions.
• A relevant educational background and certifications like ITIL combined with practical best practise process experience.
• Fluent in English. Proficiency in Spanish is a plus but not mandatory.
• A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.
• Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.
• Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.
Employment agency entry number 47
this job offer is intended for people over 18 years of age