If you feel comfortable speaking German and English, you have a proven experience in customer-facing positions, and would like to join a global healthcare brand in Wrocław in March/April 2025 - APPLY!
what we offer- Great challenges in the transition process in the EMEA region
- Opportunities to work with SAP, Salesforce, and more
- The smooth recruitment process with a start date of March or April 2025
- Flexible working model (you can visit the office but you do not have to)
- Business working hours (8:00-16:00) with an option of flexibility
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card - MultiSport (for you and your loved ones)
- Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
- Handles customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, and other related policies and procedures
- Handles customers from multiple countries (depending on language skills) - with fluency in the local customer language - contact via defined channels
- Works proactively with Key Accounts to build customer intimacy, identify improvement initiatives, and maximize overall service performance.
- Review purchase order requirements to ensure compliance with company terms and conditions
- Conducts service process analysis and drives cycle time and OTIF improvements
- Work closely with internal teams from Sales & Marketing, Supply Chain, Complaint Handling, and other support functions to proactively manage customer requirements
- Liaise with the business on customer relationship management via Salesforce functionalities
- Preparation of reports, analyses, summaries, and qualitative indicators
- Provide reports to assigned business team to enable end-to-end process visibility
- Identify opportunities to improve data quality & reduce cycle time
what we expect
- Proven experience of 3 years onward in the customer-facing roles
- Good knowledge of German, speaking and writing (B2 level onward)
- Good knowledge of English, speaking and writing (B2 level onward)
- Proven experience with SAP/Salesforce is desirable, but not a must-have
- Availability to join a company in March or April 2025
Bachelor's degree or higher from an accredited university
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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