If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, and would like to join a global brand in Wrocław - APPLY!
what we offer- Great challenges with the B2B clients from the EMEA region (healthcare industry)
- Daily opportunities to work with SAP, Salesforce, SAP FIORI, and more
- The smooth recruitment process (1 stage)
- Flexible hybrid working model (remotely with single visits from time to time 1-2 times in a single week in the office)
- Business working hours (8:00-16:00) with an option of flexibility
- Private medical care (individual and family packages)
- Group insurance (in PZU)
- Sports card - MultiSport (for you and your loved ones)
- Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
- Customer Service support in the customer service export process
- Responding to customers via defined channels
- Liaise with the business on customer relationship management via Salesforce functionalities
- Registration and consideration of customer complaints
- Responsible for monitoring work queues for new requests
- Responsible for completing assigned tasks within SLA targets
- Identify opportunities to improve data quality & reduce cycle time
- May include training and deployment support pre and/or post go-live
- Responsible for escalation of issues if needed
- Positively contributes to and supports team efforts and objectives
- Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
- Proficiency in English on a B2 level onward (speaking and writing)
- Proven experience with SAP/Salesforce/any ERP system
- Bachelor's degree or higher from an accredited university
- Availability to join a company in April/May 2025
Employment agency entry number 47
this job offer is intended for people over 18 years of age
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