We are seeking a Technical Support Analyst for our international client, a leader in their industry. If you have experience in technical support, enjoy working with people, and are looking for an opportunity in a dynamic environment, this role is for you!
oferujemy- Our Client values stability of employment, therefore we offer you employment contract
- Working in hybrid model
- Annual Bonus - 10%
- Supplemental Medical Plan (Individual/Partner/Family/Senior)
- Personal Insurance Plan
- Multi-Sport Sports Card
- Equity Awards (New Hire & Annual)
- Company paid public holidays
- Time off to volunteer
- Employee recognition platform
- Provide technical support for onsite and remote users (hardware and software: laptops, desktops, mobile devices, printers).
- Troubleshoot technical issues and perform root cause analysis.
- Document processes and solutions in the ServiceNow system.
- Manage tickets and escalate incidents according to ITIL priorities.
- Enhance existing IT support processes and create knowledge base articles.
- Maintain high levels of customer service and collaborate with a diverse team.
- Be available to work non-standard hours (evenings and weekends when required).
- Fluency in English and one additional European language (preferred: French or German at B2 level or higher).
- At least 2 years of experience in IT Service Desk or call center roles.
- Practical knowledge of Windows 10, MacOS, and O365 applications.
- Experience managing Active Directory (creating accounts, resetting passwords, group administration).
- Incident management experience and familiarity with systems such as ServiceNow.
- Strong analytical skills and ability to work under pressure.
Preferred Qualifications:
- Certifications such as CompTIA A+, ITIL/HDI.
- Experience in the medical, biotechnology, or related industries.
- Knowledge of Apple device management tools (JAMF) and Microsoft SCCM.
- Proficiency in additional European languages (including Polish).
Agencja zatrudnienia – nr wpisu 47
ta oferta pracy przeznaczona jest dla osób powyżej 18 roku życia
...